Support
Technical support by email for retail and evaluating customers — and the same address for licensing, purchasing and escrow enquiries.
support@binarymission.co.uk
Retail customers: please quote your license key in the subject line for faster support.
Email SupportSales, licensing & escrow enquiries
Not a support question? Licensing, multi-seat and organisation-wide packs, source-code licences, escrow arrangements, invoicing and purchase orders are all welcome. Use the same address and put Licensing in the subject line, so it is handled as a sales enquiry rather than a support ticket.
Licensing & purchasing
Which licence fits your team, multi-seat and organisation-wide packs, renewals, invoicing and purchase orders. Every price and term is published on the pricing page.
Source licence & escrow
The complete component source, build scripts and test suite — taken directly, or held by a third-party escrow agent and released on agreed trigger events. Read the terms.
Three steps to an answer
Email us
Send your question to support@binarymission.co.uk from your usual address.
Include your license key
Retail customers: pop it in the subject line so we can route you faster.
Get a reply
We'll follow up by email, so make sure your server allows our domain through.
Retail customers
Please include your license key as part of the email subject line to get faster, more accurate support.
Evaluating customers
Evaluating Hypernova? You're welcome to use the same address for any technical question about the evaluation download — it needs no key, so there is nothing to request before you start.
The answer may already be written down
Most questions about a component — which property does what, which event fires when, what the keyboard does — are answered in its own reference, and the showcase runs the real thing rather than a picture of it.
Web Component docs
Every <bmx-*> element, property by property: BMX API reference, plus getting started, theming, frameworks and accessibility. TreeListView has its own reference.
Live showcase
The BMX showcase runs the real custom elements — switch the theme, change the density, turn on right-to-left, and put the keyboard through it. TreeListView has its own interactive playground.
.NET controls
The WinForms and WPF controls have their own tutorials and API guides, and every shipped change is listed in the release notes.
Important: please make sure your email server trusts our domain, otherwise our replies may be blocked before they reach you. Support, evaluation, licensing and escrow enquiries are all answered; unrelated mail is automatically rejected by our servers.